Here at Legacy London, we offer tailored retained and executive search solutions that prioritise your unique recruitment needs, ensuring we connect you with exceptional talent that aligns perfectly with your company's vision and goals.
Our extensive industry experience allows us to navigate the complexities of finding the best people with precision. We take the time to understand not only the technical requirements of each role but also your company's cultural positioning and nuances, guaranteeing that the candidates we present will be able to lead and thrive in your environment.
What truly sets Legacy London apart is our commitment to building strong, lasting relationships with our clients. We view ourselves as trusted partners in your success, dedicated to understanding your specific challenges and aspirations.
By fostering a collaborative approach, we deliver candidates who not only possess the necessary skills but also embody your business's values and ethos. Through our retained and executive search services, we aim to make a significant and enduring impact on your team, helping you achieve sustained growth and excellence in a competitive landscape.
These are just a few examples of the latest retained and executive roles we’ve placed:
Chief Marketing Officer
Legacy London was approached by a highly reputable footwear brand to support their search for a Chief Marketing Officer. The role was critical to their strategy of rejuvenating the brand's appeal among younger demographics, aligning with their vision for growth.
Despite six months of internal recruiting efforts, the client faced challenges in finding a candidate who could both craft and execute transformative marketing strategies.
- Lack of qualified candidates from retail, fashion, or consumer industries with proven brand growth experience
- Difficulty articulating the brand’s unique selling points to attract top industry talent
- Candidates with insufficient digital/CRM expertise and management skills in PR and VM
- The requirement for candidates willing to travel weekly to HQ in Scotland
Legacy London leveraged a tailored executive search process, beginning with an in-depth consultation with the client’s leadership team. A face-to-face meeting with the CEO provided key insights into the role and the brand’s goals. We also spent time onsite to gain a deeper understanding of their culture and operational needs.
Our strategic plan included:
Market Mapping: Detailed analysis of available candidates based on location and expertise
Candidate Pool Optimisation: Identifying gaps in previous outreach and excluding unsuitable profiles to streamline the search
Role Confidentiality: Positioning the role as private to mitigate reputational risks from prolonged advertising
Milestone Setting: Establishing clear timelines, CV expectations, and interview processes to ensure a smooth recruitment journey
Through our comprehensive recruitment strategy, Legacy London achieved:
- 108 applications
- 23 candidates interviewed in initial screening
- 18 shortlisted for first-stage interviews
- 8 progressed to second-stage interviews
- 5 candidates presented to the client - including one wildcard candidate
The process concluded successfully with the appointment of a fantastic CMO who met all critical criteria, including the ability to lead transformative marketing strategies and connect with new audiences.
The selected CMO has since redefined the brand’s marketing approach, helping to modernise its appeal while maintaining loyalty among existing customers. Legacy London’s hands-on approach ensured a seamless hiring experience which cemented a strong relationship with the client.
Our reliability and efficiency have since resulted in Legacy London successfully filling additional senior roles for the client, including Head of IT Program Management and Business Partnerships.
Head of Customer Experience Case Study
A fast-growing lifestyle and apparel brand needed a Head of Customer Experience to manage high-volume operations and ensure exceptional service.
Internal and agency efforts failed to attract candidates with direct-to-consumer (D2C) expertise, CX leadership, and technical ability while aligning with the brand’s vibrant culture.
We used our knowledge of the client’s brand and culture to deliver a bespoke search strategy, consisting of:
- Comprehensive briefings to define essential and desirable candidate traits
- Exclusive talent pools and networks to identify CX leaders with proven D2C experience
- Diversity-focused recruitment to align with the client’s values
- Competitor and market insights to enhance brand appeal among top candidates
- 152 applications reviewed
- 45 candidates engaged; 12 progressed to first-stage interviews
- 5 shortlisted for final interviews
- 3 offers were made, with a time-to-hire of just 3 weeks
The appointed Head of CX implemented a robust strategy, integrating advanced technologies, enhancing community management, and driving customer loyalty.
This leadership role has helped position the brand for sustained operational excellence and growth.
